Terms & Conditions – Ezone Express
Welcome to Ezone Express. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before shopping with us.
1. General
Ezone Express is an international online marketplace providing products from multiple vendors.
By using our services, you confirm that you are at least 18 years old or using the site under the supervision of a parent/guardian.
We reserve the right to update, change, or replace any part of these Terms at any time.
2. Products & Pricing
All product descriptions and prices are provided by vendors and may vary.
Prices are listed in the applicable currency depending on your location.
We reserve the right to change or update prices without prior notice.
3. Orders & Payments
Orders are accepted once full payment is received, unless Cash on Delivery (COD) is available.
We accept multiple payment methods including Debit/Credit Cards, Apple Pay, and COD (where available).
Ezone Express is not liable for delays caused by incorrect payment details or third-party payment providers.
4. Shipping & Delivery
Delivery times may vary depending on product location, shipping method, and destination.
Free shipping may apply on selected products or promotions.
Customers are responsible for providing accurate delivery information.
5. Returns & Refunds
Customers may request returns/refunds within 7 days of receiving an order, subject to our return policy.
Products must be unused, undamaged, and in original packaging.
Certain items (e.g., personal care, hygiene, or customized products) may not be eligible for returns.
6. Vendor Responsibilities
Vendors are responsible for providing accurate product descriptions, prices, and stock availability.
Ezone Express reserves the right to suspend or remove vendors not complying with marketplace rules.
7. Limitation of Liability
Ezone Express is not responsible for delays, product defects, or damages caused during shipment by third-party logistics.
We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
8. Privacy & Security
Customer data is protected under our [Privacy Policy].
We do not share personal information with unauthorized third parties.
9. Governing Law
These Terms are governed by the laws of Pakistan (for vendors based in Pakistan) and international trade laws for cross-border transactions.
10. Contact Us
For any questions or support, please contact:
ezoneexpress.online@gmail.com