At Ezone Express, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• You may request a return within 3 days of receiving your order.

• Returned items must be unused, in original condition, and in original packaging.

• To initiate a return, please contact our support team at ezoneexpress.online@gmail.com with your order number and reason for return.

• The product must be shipped back to Ezone Express at the address we will provide.

Refunds

• Once we receive and inspect your returned item, we will notify you by email.

• If approved, your refund will be processed within 14 business days and returned to your original payment method.

• Please note that shipping fees are non-refundable unless the return is due to a product defect or shipping error.

Shipping Policy

• We process and ship all orders within 8–9 business days after confirmation.

• Estimated delivery time is between 9 to 15 business days, depending on your location and customs clearance.

• You will receive tracking information once your order is shipped.

• Shipping is free on all orders.

Questions?

For support with returns, refunds, or shipping, please contact us at:

Email: ezoneexpress.online@gmail.com
Business Hours: Mon–Sat, 10AM–10PM